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Privacy Policy

Effective Date: 01.01.24

At My Meno, we are committed to protecting your personal information and respecting your privacy.

My Meno is a patient-centred wellness platform offering personalised treatment and lifestyle plans to assist you through your perimenopausal and menopausal journey. The data controller responsible for your personal information is My Meno Ltd, a company registered in the UK (company number 14356306). In this Privacy Policy, the terms we, us and our refer to My Meno Ltd, and you refers to the individuals whose information we collect and use.

This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with applicable data protection laws.

1. Information We Collect

The information we collect about you depends on how you choose to interact with us.

If you book an appointment with us or make an enquiry, you will need to provide us with your name and contact details. For our paid services, you will also need to provide payment information. We will then ask you to complete a medical questionnaire prior to your appointment and we may record information about any symptoms or medical conditions you may have as part of your consultation. If you choose to have blood tests, we will collect your results and record details of any medication you are prescribed. In this policy, where we refer to medical information, we mean information about your health that you have provided to us or we have received via questionnaires, consultations or tests.

If you subscribe to our newsletter or agree to receive marketing information from us, we will collect your name and your contact details, such as an email address or telephone number. We will not ask you for any medical information.

If you visit our website, we may automatically collect your IP address and information about how you use our website (see our cookies policy for more details).

2. Use of Personal Information

We may use the personal information we collect for the following purposes:

  • If you choose to make an appointment with us and complete our medical questionnaire, we will use your personal information (including medical information) to provide you with our personalised healthcare services.
  • To communicate with you and respond to your enquiries
  • If you agree, to send you relevant information, updates, and marketing communications about our services
  • To improve our website, services, and customer experience
  • To comply with our legal and regulatory requirements

Under data protection laws, we must tell you our lawful basis for collecting and using your personal information. This is different for each of the purposes set out above.

Where you have made an appointment to receive our services, we will process your personal information, including your medical information, to fulfil our contract with you (that is, to provide you with the service that you have requested) and to provide you with medical diagnosis and treatment. We may also retain medical information to comply with our legal and regulatory obligations as a regulated entity.

Where you make an enquiry, we will process your information because it is in our legitimate interests to do so, in order to answer your questions. We will not ask you for any medical information and will only use medical information to answer an enquiry with your consent.

Where you have registered to receive our newsletter or marketing communications, we will process your personal information with your consent. You have the right to withdraw this consent at any time by contacting us.

We also process personal information to make improvements to our website and to the services we provide. We do so because it is in our legitimate interests. We will not process any medical information for this purpose.

We will not use your information to make any automated decisions about you.

3. Data Sharing and Disclosure

We may share your personal information with third-party service providers who assist us in delivering our services. These parties are obliged to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.

If you request blood tests, we will share necessary information about you with the lab that we have appointed to conduct the tests on our behalf. If you need a prescription, we will share necessary information about you with the appropriate pharmacy.

We may also disclose your information to our regulator, the Care Quality Commission, or other statutory authorities if we are required by law to do so. We may also share your personal information with others where it is lawful to do so in order to protect our rights and interests.

We do not store or send your personal data outside the UK.

4. Data Security

We take appropriate measures to ensure the security and integrity of your personal information. We utilise industry-standard security technologies and procedures to protect against unauthorised access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for no longer than necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We will hold personal information about our customers for the duration of your relationship with us. For medical information, we will comply with retention periods advised by our regulator, the Care Quality Commission. This may require us to retain medical information for up to 10 years.

We will securely delete or anonymise your information when it is no longer needed.

6. Your Rights

Under certain circumstances you have the following rights under data protection laws in relation to your personal information. Please note that not all of these rights are available all of the time, and are subject to certain restrictions.

You have the right to:

  • Request access to your personal information.
  • Request correction of any incomplete or inaccurate data we hold about you corrected, although we will need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal information in certain circumstances.
  • Object to processing of your personal information in certain circumstances.
  • Request restriction of processing of your personal information in certain circumstances.
  • Request the transfer of your personal information to you or to a third party in a structured, commonly used, machine-readable format. Note that this right only applies in limited circumstances.
  • Withdraw you consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

You can exercise any of these rights at any time by contacting us using the details set out in paragraph 9, below . Please note, however, that we may not always be able to comply with your request. If this is the case, we will tell you why.

If you are unhappy with the way we have responded to your request or how we have otherwise used your personal information, please contact us to give us an opportunity to resolve your issues.

You also have the right to complain to the Information Commissioner’s Office if you are dissatisfied with how we have handled your personal information. For details of how to do so, please see

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website with the revised effective date and, where appropriate, will be notified directly to you. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or wish to exercise any of the rights set out in the ‘Your Rights’ section (above), please contact us at:

My Meno

The Avenue Clinic,

The Avenue,


LS17 7BE