Cancellation and Deposit Policy:

We are pleased to offer our services and value your time as well as ours. In order to ensure a smooth and efficient scheduling process, we have established the following cancellation and deposit policy:

Deposit Requirement:

A non-refundable deposit of £50.00 is required to secure your appointment. This deposit will be deducted from the total cost of the service upon completion.

Cancellation Notice:

We understand that circumstances may arise, leading to the need for a cancellation. To avoid any inconvenience, we kindly ask that you provide a minimum of 48 hours’ notice for any appointment cancellations or rescheduling.

Cancellation Procedure:

To cancel or reschedule your appointment, please email clientcare@mymeno.com. Be sure to include your name, appointment date, and time in your communication.

Deposit Forfeiture:

Failure to provide the required 48 hours’ notice for cancellations or rescheduling will result in the forfeiture of your £50.00 deposit. This policy is in place to compensate for the reserved time slot that could have been allocated to another client.

Exceptional Circumstances:

We understand that unforeseen emergencies and situations may occur. In such cases, please contact us as soon as possible to explain the circumstances, and we will consider your situation on a case-by-case basis.

Deposit Refund Process:

If you cancel or reschedule within the allotted 48-hour notice period, your deposit will remain intact and can be used towards a future appointment. It will be refunded only if the rescheduled appointment is completed.

No-Show Policy:

In the event of a no-show without any prior notice, the full deposit will be forfeited, and future appointments may require full payment in advance.

By booking an appointment with us, you acknowledge and agree to abide by our cancellation and deposit policy. This policy enables us to maintain a high level of service and accommodate as many clients as possible. We appreciate your understanding and cooperation.

Thank you for choosing our services.

If you have any questions or need further clarification, please do not hesitate to contact us.